Return Policy

At Emily Alice Rooney, each artwork is created and handled with the utmost care. Please read the following information carefully before purchasing.

By placing an order through this website, you agree to the terms outlined in this Refund Policy.

All Sales Are Final

Due to the nature of original artworks and made-to-order products, all sales are final.

We do not offer refunds for:

• Change of mind
• Incorrect selection of size or product
• Preference changes after purchase
  
• Delays caused by incorrect shipping details provided at checkout
  

Original Artwork Sales

All original artworks are one-of-a-kind and therefore are not eligible for return or exchange, except in the case of damage during shipping.

Please choose carefully and feel free to contact us prior to purchase if you would like additional photos, close-ups, or assistance.

Prints & Made-to-Order Products

All prints and made-to-order products are produced specifically for each order. For this reason:

• Prints cannot be returned
  
• Prints cannot be exchanged
  
• Refunds are not provided for change of mind
  

If your print arrives damaged or faulty, please see the section below.

Damaged Items / Faulty Orders

If your artwork arrives damaged, please contact us within 7 day of delivery so we can assist as quickly as possible.

To lodge a damage claim, please email:

info@emilyalicerooney.com

and include:

• Your order number
  
• Clear photos of the damaged item
  
• Clear photos of the packaging (including the shipping label)
  
• A description of the issue
  

Once assessed, we will provide the best available resolution, which may include:

• Replacement (if available / applicable)
  
• Refund (in rare cases where replacement is not possible)
  

Damage claims submitted outside the required timeframe may not be accepted.

Shipping Insurance & Responsibility

We take every measure to package your artwork securely. Once your parcel is in the hands of the shipping carrier, delivery is outside our direct control.

If shipping insurance is included with your order, we will support you through the claims process where applicable.

Incorrect Address / Failed Delivery

Please ensure your shipping address is entered correctly at checkout.

If a parcel is returned to us due to:

• An incorrect address
  
• Incomplete delivery details
  
• Failure to collect from the post office
  

the customer will be responsible for the cost of re-shipping.

Refunds are not issued for failed delivery due to incorrect address details.

Order Cancellations

As orders are processed quickly, cancellations may not be possible.

If you need to request a cancellation, please contact us immediately at info@emilyalicerooney.com.

If the order has already been processed or shipped, it cannot be cancelled.

Contact

If you have any questions about this Refund Policy, please contact:

Email: info@emilyalicerooney.com