Shipping Policy

At Emily Alice Rooney, every order is packaged with care to ensure your artwork arrives safely. Please read the following Shipping Policy before purchasing.

By placing an order through this website, you agree to the terms outlined below.

Processing & Dispatch Times

Original Artworks

Original artworks are carefully packaged and dispatched within 2–5 business days, unless otherwise stated in the product listing.

Fine Art Prints

Fine art prints are printed to order. Please allow 5–10 business days for printing and processing prior to dispatch.

Please note:

  • Processing time is separate from shipping time
  • During collection launches, holidays, or high order volume, processing times may be slightly longer
  • If your order includes both originals and prints, your order may ship separately 
  • Shipping Within Australia

All orders are shipped using trusted, tracked courier/postal services. Shipping costs are calculated at checkout.

Estimated Delivery Times (Australia)

Once dispatched, estimated delivery times are:

  • Shipping: approximately 2–8 business days

Delivery timeframes are estimates only and may vary depending on your location and carrier delays.

International Shipping

We offer international shipping on selected items. International orders are shipped using tracked services where available.

Estimated Delivery Times (International)

Once dispatched, estimated delivery times are:

  • International Standard: approximately 7–21 business days

International delivery timeframes are estimates only and may vary depending on your country and customs processing.

Duties, Taxes & Customs Fees

For international orders, customers are responsible for any:

  • Duties
  • Taxes (including VAT/GST)
  • Customs clearance fees

These charges are determined by your country and are not included in product or shipping prices.

Tracking

Tracking details will be provided via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to update after dispatch.

Packaging

We take great care to ensure your order is packaged securely.

Depending on the item, packaging may include:

  • Protective sleeves and tissue wrap
  • Rigid mailers and backing boards (prints)
  • Reinforced boxes and protective padding (original artworks)

Original artworks are packaged to minimise risk during transit.

Damaged Items

In the unlikely event your order arrives damaged, please contact us within 7 days of delivery.

To lodge a damage claim, email info@emilyalicerooney with:

  • Your order number
  • Clear photos of the damage
  • Clear photos of the external packaging (including shipping label)

Once assessed, we will provide the best available resolution, which may include a replacement (if available), or refund.

Claims submitted outside the required timeframe may not be accepted.

Incorrect Address / Returned Parcels

Please ensure your shipping address is entered correctly at checkout.

If a parcel is returned to us due to:

  • An incorrect or incomplete address
  • Failure to collect from a postal facility
  • Failed delivery attempts

the customer will be responsible for the cost of re-shipping.

Refunds are not issued for delivery failure caused by incorrect address details.

Lost Parcels

If your parcel is marked as delivered but cannot be located, you must contact the shipping carrier first.

If a parcel is confirmed lost in transit, we will assist where possible in line with the carrier’s investigation process.

Contact

For shipping enquiries, please contact:

Email: info@emilyalicerooney.com